Organizational Communication

Lecture 20

Psychology 360
Office hours this week
n	not on Tuesday
n	Wednesday, 2-3 pm Cava Java
n	Thursday, 2-3 pm Cava Java
Outline
n	I. Information sources
n	II. Communication channels
n	III. Problems with channels
n	IV. Enhancing communication
Information sources
n	in aggregate, organizations have the information required to solve most problems
n	for example:
–	records, memos, files
–	stories, myths, gossip
n	how to find information when it is needed...
Why worry about finding information?
n	to avoid re-inventing solutions

n	to learn from past experience

n	to recognize threats and opportunities
Communication channels
n	Communication  channels link people to information sources
n	formal communication -- “chain-of-command”
n	informal communication -- personal networks
Chain of command
Personal network
Problems with channels
n	noise and selective filtering

n	gender and culture-based differences in communication style

n	shape and size of network
Noise and selective filtering
Gender-based differences
n	women: listen and  give support

n	men: take charge and offer advice

n	superiors reward subordinates with similar communication style
Shape and size of network
Shape and size of network
Shape and size of network
Enhancing communication
n	keep language simple
n	sensitize employees to differences in communication style
n	avoid information overload
n	improve feedback

Copyright © 1997, The Regents of the University of Michigan, All rights reserved.
Revised - April 7, 1997