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Planning For Excellence
In order for an organization to gain benefit from quality tools and principles, the leadership of the organization must show an on-going, long-term commitment to change.
- The ITD Steering committee has been a small committed group of ITD staff who have worked since 1990 behind the scenes to set the agenda for ITD's total quality leadership group, the Quality Council, which meets weekly.
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- (1.6mb) - Steering commitee role
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- (900kb) - Steering commitee helps
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Together, we've worked on a wide variety of topics that are part of changing the culture of ITD.
- (2.5mb) - You have to keep at it
- Resistance to Change
- How do we deal with the resistance to change which is part of any system?
- Transforming the Culture
- How do we switch our focus from developing/providing information technology to providing information technology-based products and services that people will choose?
- Managing Change
- How do we move quickly enough, involving and communicating with staff in the right ways, in order to more and more effectively serve our customers?
- Role of Leadership
- What vision, support, accountability, etc. is required from the leadership in order to lead an organization through these changes? What Advice to Leaders would we give?
- Managing Diversity
- How does managing diversity, (e.g. capitalizing effectively on differences in the work force) interrelate with Total Quality principles to support the transformation of an organization?
- (1.6mb) - TQ program fosters respect
- Organization Direction and Guidelines
- What kinds of documents and processes form the infrastructure for organizational change?
- Education
- What types of education have we done so far?
Other aspects of Planning for Excellence include:
Management Expectations
Work Planning